Consider the management problems in practice.
In a nightclub "Rally" at first glance, all is well. Large communal banquet hall, a hall-style democracy, Eastern harem, an African safari and marine harvesting, a pub and billiard room. There is a Remote summer playground, parking, video arcade. Planned to open a rooming house, which will give customers an hourly rental. Finance and communication with clients competently organized. Outwardly, it seems that the night club "Rally" - a great, customer-oriented, prosperous business.
However, this is not the case. The head of the club collects ezheutrenne hall administrators and supervisors of production, serviznoy, cleaning, accounting, and "meets" - chastises management personnel for the admitted mistakes before, this comfortable "dressing" and a very loud "debriefing." After the morning's moral of "charging" administrators are beginning to disrupt the rage on the waiters, cooks - helpers on, and there - someone on whom he can. Creek, rudeness, and even mats are commonplace, normal communication with subordinates. Given the rather low level of wages and the waiters in the restaurant business posudomoyschits, constant humiliation of human dignity does not encourage staff to commit business breakthroughs, but rather is the main cause of employee turnover.
As a result of the fact that skilled waiters almost always lacking in order to quickly and efficiently serve all customers, a night club "Rally" loses some of its customers and, therefore, affects its financial performance.
But the reason for the sale of large network (once - monopolist) food supermarkets «Via» in a provincial town not served demotivation of staff and director, and her inability to alternate financial competently analyze and trade the right to form range, the reluctance to innovate and make rational use of retail space. The Director briefly ran every morning on the trading hall supermarket display of goods is not assessed for the quality of its calculations, but for the presence of explicit product disasters. If such was not found, she spent the whole day in his or his superiors in the office doing paperwork.
And at that very moment her deputies determined how much to order vegetables, fruits, candies, ice cream ... to the eye, according to their own preferences. The existence of ABC and XYZ analysis, these ladies did not even know - they have in the office did not even have a computer. Accordingly, assortment planning, and trade was carried out at random.
But the supermarket «Via» there were other equally important issues in management. Company saves on salary cashiers, warehousemen, stevedores, operators, security, vendors and packers by paying the statutory minimum wage. To avoid paying baggage handlers "too much" closure hired to work on its last legs dyshuschih needing old people who just do not die, unloading and sinking tons of goods per day. To avoid paying a lot of packer in a single shift worked only one packer who, naturally, could not cope with large amounts of goods, which had to be packaged. Therefore, the sacred duty of all operators and vendors, and even the cashiers were in every free minute to help the packers to pack goods.
In a series of mistakes, failures and problems in management, a supermarket chain, which was previously a monopoly in the city, could not stand the competition and was forced to sell its assets-town network, which is immediately optimized shopping area, freeing up space for tenants, improved computation of food, placement of price tags and placed in their area of additional services. True, the problem movers, packers and rough guards and has not been solved.
Thus, the management issues are critical to the existence of business. Management too often thinks about a lot of his own infallibility, repeating the mistake of Lenin and Stalin, and consider themselves the only correct "leaders of business." A lot of management problems could be prevented if the leadership has become more critical to its operations and its results.
